Refund policy
At mouelectronic.shop, we stand behind the quality of our electronic products. If you are not satisfied with your purchase, we offer a 30-day return policy to ensure you have a worry-free shopping experience.
Return Period
You have 30 days from the date you receive your item to request a return. Returns initiated after this period will not be accepted.
Return Conditions
• To be eligible for a return, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
• You will also need the receipt or proof of purchase (order number).
• For electronics, please ensure all original accessories, cables, and manuals are included in the return package.
Return Process
1.To start a return, contact us at support@mouelectronic.shop.
2.If your return is accepted, we will send you instructions on how and where to send your package.
3.Items sent back to us without first requesting a return will not be accepted.
4.Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Damaged or Defective Issues
Please inspect your order upon reception and contact us immediately at support@mouelectronic.shop if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.